Shipping policy

Last updated: Oct 14, 2025

Thank you for shopping with Mood Moor. We strive to ensure that your order arrives safely, promptly, and in excellent condition. Please review our detailed shipping information below.

1. Shipping Coverage

We proudly offer worldwide shipping.
Our fulfillment network includes both domestic warehouses within the United States and international partner facilities in countries such as China and other regions.

• U.S. customers: Orders are usually shipped from our U.S. fulfillment center whenever possible.
• International customers: Depending on product availability and stock levels, your order may be shipped from one of our international logistics partners.

We carefully select the shipping location to ensure the fastest and most efficient delivery for your region.

2. Order Processing Time

• Processing period: 1–3 business days (Monday–Friday, excluding holidays)
• What happens during processing: Order verification, product quality inspection, packaging, and preparation for shipment.
• Order updates: Once shipped, you will receive a shipment confirmation email containing your tracking number and a link to monitor delivery progress.

Please note that during high-volume seasons or promotional periods, processing may take up to 5 business days.

3. Estimated Shipping Time

*Delivery time excludes processing time and may vary based on destination, carrier operations, or customs clearance delays.

4. Shipping Fees

We offer free shipping on all orders regardless of order amount. Any applicable offers will be clearly indicated at checkout.

5. Tracking Information

Every order includes real-time tracking.
Once your parcel ships, you will receive an email notification with a tracking link.
Please allow up to 1–3 business days for the tracking details to update after dispatch.

If you have not received tracking details after 5 business days, please reach out to our support team for assistance.

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, import taxes, and fees imposed by your country’s customs authority.
These charges are not included in your order total and must be paid by the recipient upon delivery.

Mood Moor is not responsible for delays caused by customs procedures or local import regulations. We recommend checking your local customs office for potential charges before placing your order.

7. Address Accuracy & Delivery Issues

Please ensure that all shipping information is entered correctly during checkout.
We are not responsible for orders delayed or lost due to incorrect addresses, incomplete information, or failed delivery attempts.

If you realize an error after submitting your order, please contact us within 12 hours of purchase.

8. Delays & Out-of-Stock Items

In rare cases, certain products may temporarily go out of stock at your nearest warehouse.
When this occurs:

• We may ship from another regional or international warehouse to complete your order.
• Delivery times may be slightly longer, but you will always receive an update via email.

We appreciate your understanding and patience in these cases — our goal is always to fulfill every order as quickly as possible.

9. Contact Us

If you have any questions or concerns regarding your shipment, please contact our customer support team:

Store Name: Mood Moor

Emai: customerservices@moodmoor.com

Phone: +16502153821

Address: 4517 Washington Avenue, Manchester, KY 39495, United States

Business Hours: 9:00AM - 5:00PM (GMT-5)

Customer Support: We strive to respond within 24 business hours

Contact us: Contact Page